Shipping policy

Order Processing

All orders are processed after payment has been successfully received and confirmed. Orders are processed during normal business hours, Monday to Friday (excluding public holidays).

Delivery Times

UK Deliveries

  • In-stock items are typically dispatched using a tracked delivery service and are expected to arrive within 2–4 working days after processing.
  • If an item is temporarily out of stock:
    • Accessories may take up to 30 days to dispatch.
    • Saddles may take up to 6 weeks to dispatch.
  • During busy periods, extended lead times may apply. If this happens, we will notify you as soon as possible.

International Deliveries

We ship internationally to selected destinations.

  • Shipping costs are calculated based on the destination and order size.
  • Delivery estimates and shipping quotes are provided before your order is confirmed.
  • Customers may also arrange their own courier if preferred.
  • International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country's customs authorities.

Shipping Charges

Shipping costs are calculated at checkout or quoted before dispatch where applicable. Shipping charges are non-refundable, except where required by law.

Delivery Address

Please ensure your shipping address is accurate and complete before placing your order.

We cannot be responsible for orders delayed, lost, or returned due to incorrect or incomplete delivery information supplied by the customer.

Delivery Responsibility

If you are unavailable to receive your parcel, we recommend:

  • Selecting a safe delivery location.
  • Providing an alternative delivery address.
  • Requesting the courier leave the parcel with a trusted neighbour where available.

Once your order has been delivered according to the courier's tracking information, we cannot accept responsibility for lost or missing parcels.

Order Inspection

Please inspect your order promptly upon delivery. If any item is missing, damaged, or incorrect, contact us as soon as possible so we can investigate and assist.

Delays Beyond Our Control

Occasionally, deliveries may be delayed due to circumstances beyond our reasonable control, including severe weather, courier disruptions, customs processing, or other unforeseen events. In these situations, we will make every effort to keep you informed and complete your order as soon as possible.

Questions

If you have any questions regarding shipping or delivery, please contact our customer support team using the contact details provided on our Contact Information page.